Terms & Conditions

Elephants & Eagles Golf Safaris

These Terms & Conditions apply to all bookings made with Elephants & Eagles Golfing Safaris ("the Operator", "we", "us") for golf tours and related travel services to South Africa. By confirming a booking, the client ("you") agrees to be bound by these Terms & Conditions.

1. Booking & Contract

  1. A binding contract is formed once we receive a completed booking form and the required deposit, and we issue a written booking confirmation.
  2. The person making the booking warrants that they have authority to accept these Terms & Conditions on behalf of all travellers in the booking.
  3. These Terms & Conditions apply to all services arranged by us, including golf tee times, accommodation, transfers, tours, and related ground services.

2. Prices & Inclusions

  1. Prices are quoted in United Kingdom Pound unless otherwise stated and are based on rates, taxes, exchange rates, and availability at the time of quotation.
  2. Unless explicitly stated, prices include only those items listed in the itinerary and may exclude international flights, travel insurance, visas, meals, beverages, gratuities, caddie fees, golf equipment hire, and personal expenses.
  3. We reserve the right to correct errors or omissions in advertised prices.

3. Deposits & Payments

  1. A non-refundable deposit of 50% per person is required to secure bookings.
  2. The balance is due no later than 14 days prior to departure, unless otherwise stated.
  3. Failure to pay the balance by the due date may result in cancellation and forfeiture of monies paid.

4. Changes by the Client

  1. Any requested changes after confirmation must be made in writing and are subject to availability and supplier approval.
  2. Amendment fees may apply in addition to any supplier-imposed charges.

5. Cancellations by the Client

  1. All cancellations must be made in writing.
  2. Cancellation fees are calculated as a percentage of the total booking price:
    • More than 14 days before departure: deposit forfeited
    • 21 days before departure: 50% of total cost
    • Less than 14 days before departure or no-show: 100% of total cost
  3. Golf tee times, luxury lodges, and peak-season bookings may carry stricter cancellation terms.

6. Changes or Cancellations by the Operator

  1. We reserve the right to make minor changes to itineraries due to operational requirements.
  2. In the event of a significant change or cancellation, we will offer a suitable alternative or refund monies paid, excluding unrecoverable third-party costs.
  3. We are not responsible for changes caused by events beyond our control (see Force Majeure).

7. Force Majeure

We shall not be liable for any loss, damage, delay, or cancellation caused by events beyond our reasonable control, including but not limited to acts of God, extreme weather, wildlife activity, power outages (load shedding), strikes, civil unrest, pandemics, government actions, or failures of suppliers.

8. Travel Documents & Requirements

  1. You are responsible for ensuring you hold valid passports, visas, and any required permits for travel to South Africa.
  2. Passports must be valid for at least six (6) months beyond the return date and contain sufficient blank pages, in accordance with South African immigration regulations.

9. Health, Safety & Insurance

  1. Travel to South Africa involves inherent risks, including but not limited to wildlife encounters, uneven terrain on golf courses, and regional security considerations.
  2. Comprehensive travel insurance (including medical expenses, evacuation, trip cancellation, and golf equipment cover) is strongly recommended and may be mandatory.
  3. We accept no responsibility for illness, injury, loss, or damage sustained during the tour, except where caused by our proven negligence.

10. Golf-Specific Conditions

  1. Tee times are subject to availability and course rules.
  2. Golf handicaps, dress codes, pace-of-play rules, and the use of caddies or carts are governed by individual golf clubs.
  3. Weather conditions may affect course availability and play; no refunds are guaranteed for weather-related disruptions.

11. Liability

  1. We act as an agent for third-party suppliers and shall not be liable for acts or omissions of such suppliers.
  2. Our total liability, if any, shall be limited to the amount paid by you for the affected services.

12. Complaints

  1. Any complaints must be raised with us as soon as possible during the tour to allow for prompt resolution.
  2. Written complaints must be submitted within 7 days of tour completion.

13. Data Protection (POPIA)

  1. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
  2. Personal data is used solely for booking, operational, and legal purposes and will not be shared except with relevant suppliers.

14. UK / EU Selling & Consumer Protection

  1. Where bookings are made by consumers resident in the United Kingdom or the European Union, mandatory consumer protection legislation applies.
  2. Nothing in these Terms & Conditions is intended to exclude or limit rights granted under applicable law, including but not limited to:
    • UK Consumer Rights Act 2015
    • UK Package Travel and Linked Travel Arrangements Regulations 2018
    • EU Package Travel Directive (EU) 2015/2302 (where applicable)
  3. Where a booking constitutes a package holiday under UK or EU law, responsibility for the proper performance of the travel services is allocated in accordance with those regulations.
  4. For UK flight-inclusive bookings sold by us as an ATOL agent, the ATOL holder named on the ATOL Certificate accepts organiser responsibility as required by law.
  5. Clients booking from outside the UK or EU acknowledge that different consumer protection standards may apply.

15. Flights & ATOL Protection (UK – ATOL Agent)

  1. We sell certain flight-inclusive package holidays to UK consumers as an authorised ATOL agent on behalf of an Air Travel Organiser’s Licence (ATOL) holder.
  2. Our bookings that include flights are protected under the ATOL scheme. The ATOL holder’s details and ATOL number will be clearly stated on your ATOL Certificate and booking confirmation.
  3. When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can obtain information on what this means for you, and who to contact if things go wrong.
  4. The ATOL holder named on your ATOL Certificate is responsible for providing the flights and, where applicable, the overall package, in accordance with the UK Package Travel and Linked Travel Arrangements Regulations 2018.
  5. In the event of insolvency of the ATOL holder, the ATOL scheme provides protection for the services listed on your ATOL Certificate, including repatriation where applicable.
  6. Flights are subject to the terms and conditions of the relevant airline, including conditions of carriage, schedules, and operational decisions, which may be changed by the airline.
  7. Clients are strongly advised to take comprehensive travel insurance covering flight disruption, medical expenses, and golf equipment.

16. Governing Law & Jurisdiction

  1. These Terms & Conditions are governed by the laws of the Republic of South Africa, subject to mandatory consumer protection laws applicable in the client’s country of residence.
  2. Any disputes shall be subject to the jurisdiction of South African courts, unless mandatory UK or EU consumer laws require otherwise.

17. Acceptance

Payment of a deposit or full amount constitutes acceptance of these Terms & Conditions.

1Media T/A Elephants & Eagles Golf Safaris

Contact: juan@golfingsa.com or +27 82 067 6985